Frequently Asked Questions

Do you direct bill to insurance providers?

We do not direct bill to insurance providers at this time.  Upon payment, you will be provided with an itemized receipt that you can submit to your insurance provider. The good news is most insurance providers cover the services of Registered Social Workers (RSW)!

What is the Non-Insured Health Benefits (NIHB) program?

We are now accepting Non-Insured Health Benefit (NIHB) clients.  The Non-Insured Health Benefits (NIHB) program provides coverage for professional mental health counselling to complement other mental wellness services that may be available to clients or in communities. The program provides eligible First Nations and Inuit clients with coverage for benefits not available under other federal, provincial, territorial or private health insurance.

Every 12 months, an eligible client can receive up to 22 hours of counselling performed by an eligible provider. To be eligible for NIHB coverage, the client must provide their 10-digit registration (status) number at the time of booking.

For more information about the NIHB program, or to book your initial 60 minute assessment, please call us, text us or email us to set up an appointment.

How do I book appointments?

You can book virtual or in-person appointments easily by clicking one of the blue "Book a session"  buttons found on our website or be leaving us a voicemail, text message or sending us an email. 

When booking online, you will be re-directed to the Jane App Client Portal.  This is a great resource for clients and therapists alike because clients can book/reschedule/cancel their own appointments, have record of all their past and future appointments and much more.

Is there parking at your in-person office?  Is the office accessible?

There is one parking spot available, and also free two hour street parking.

Please arrive to your appointment on time but no earlier than 5 minutes to protect your privacy and the privacy of the client before you. 

Please wait in your vehicle or stand out front upon your arrival and someone will come out to get you at the time of your appointment.

To check in online please click here.

Do you work with children?

Do you offer couples counselling?

We do not work with young children, but do see older teenagers (16+) from time to time.  The majority of our clients are 18+.  At this time, we are not working with couples.  This of course is subject to change and will be updated on the website.